Frequently Asked Questions
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FAQs

Enrolling:

  1. Q: Why should I enroll in the MINI Card Center?

    A: Enrolling in the MINI Card Center will give you free access to your account 24 hours a day, seven days a week. You'll be able to check your balance, view statements, see recent transactions before they appear on your statement, set up one-time and recurring payments, download transactions, set Email Alerts and more! It's an easy way to manage your credit card account.

  2. Q: How do I enroll in the MINI Card Center?

    A: Enrolling is easy. From the Log In screen, click on the Enroll button located below the User Name and Password input area. Required information includes your first, middle initial and last name (as they appear on your card), your credit card number and expiration date, your social security number, your mother's maiden name, your email address and the CVV number located on the back of your card. You will also need to choose a User Name and Password.

  3. Q: Is a Cell Phone Number Required to Enroll?

    A: No. Providing your cell phone number is optional.

  4. Q: What is a CVV/CVC Number?

    A: CVV/CVC is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa and MasterCard, the three-digit CVV/CVC number is printed on the signature panel on the back of the card.

  5. Q: What are the requirements for choosing a User Name and Password?

    A: The requirements for User Names and Passwords are as follows: User Names must be between eight (8) and twenty (20) characters long and cannot contain special characters such as *(){,.<@#$% or spaces.Passwords must be between eight (8) and twenty (20) characters long and must contain at least one letter and one number.In addition, passwords cannot be the same as the User Name.

  6. Q: What are good guidelines for creating and using Passwords?

    A: Some guidelines for creating a password are:
    • Do NOT choose a word from a dictionary.
    • Do NOT use personal information such as your name, social security number, etc.
    • Do NOT tell anyone your password.
    • Do NOT write your password down anywhere.
    • Do NOT use temporary passwords that you may have been given initially on an account.
    • DO choose a mixture of letters and numbers when creating a password.
    • DO change your password often.



Logging In:

  1. Q: Why can't I Log In?

    A: First, check to make sure you are using the correct User Name and Password. Remember, User Names are between eight (8) and twenty (20) characters long and do not contain spaces or special characters. Passwords must be between eight (8) and twenty (20) characters long and must contain at least one letter and one number. Passwords cannot contain spaces or special characters.

  2. Q: Why should I enroll in the MINI Card Center?

    A: Enrolling in the MINI Card Center will give you free access to your account 24 hours a day, seven days aweek. You'll be able to check your balance, view statements, see recent transactions before they appear on your statement, set up one-time and recurring payments, download transactions, set Email Alerts and more! It's an easy way to manage your credit card account.

  3. Q: How do I enroll in the MINI Card Center?

    A: Enrolling is easy. From the Log In screen, click on the Enroll button located below the User Name and Password input area. Required information includes your first, middle initial and last name (as they appear on your card), your credit card number and expiration date, your social security number, your mother's maiden name, your email address and the CVV number located on the back of your card. You will also need to choose a User Name and Password.

  4. Q: What if I forget my User Name or Password?

    A: If you forget your Password, please click the Forgot Password? link on the Log In screen. If you forget your User Name, please contact Customer Service at 1-866-469-6464.

  5. Q: What are the minimum browser requirements to use the MINI Card Center?

    A: The minimum browser requirements to use the MINI Card Center are Internet Explorer 11, Google Chrome 43, Safari 8 and Mozilla Firefox 38 or higher versions.


Terms and Conditions:

  1. Q: Do I have to accept the Terms and Conditions in order to use the MINI Card Center?

    A: Yes. If you want to use the MINI Card Center to manage your account online, you must agree to the Terms and Conditions set forth on the site.

Account Summary:

  1. Q: What information is on the Account Summary page?

    A: Account Summary shows you a current summary of your credit card account information including: Account Balance; Available Credit; Cash Limit; Minimum Payment Due; Payment Due Date; Last Payment Amount; Dispute information; and Recent Transaction information.

  2. Q: I have a notice of unread email responses from Customer Service. What is this?

    A: When you have unread email responses from Customer Service, it means that an automated message has been sent regarding your account. To view the received message, just click on the link "Unread Email".

  3. Q: How recent are the Recent Transactions?

    A: Recent transactions are transactions that have posted to your account after your last statement closing date, but before the date and time shown on the Account Summary page. Select View Recent Transactions to see transactions sorted by transaction date. To hide your recent transactions, select Hide Recent Transactions.

  4. Q: What is Switch to Category View?

    A: All transactions are assigned a standard expense category as set forth by Visa and MasterCard (i.e. Auto Related, Travel, Clothing, etc.) based on the merchant. Most financial management software can sort your transactions based on the expense category. When you select Switch to Category View, your transactions will be grouped by these categories. To switch back, please choose Switch to Normal View from the Statements page.

  5. Q: What information is shown on the Transaction Detail page?

    A: This page displays detailed information about a transaction you selected from your Account Summary page, the Statements page or a Search Transactions results page. The information includes: a description of the transaction (which is usually the name of the merchant where the transaction took place); the date the transaction was made; a reference number that uniquely identifies the transaction; the location where the transaction was made; the amount of the transaction; the expense category of the transaction; and any personal memo information you may have entered about the transaction.

  6. Q: How do I download transactions?

    A: To download transactions, select a format from Download Transactions. You can download transactions to your computer to use with personal financial management software such as Quicken® or Microsoft® Money, spreadsheet or database programs.

    Downloaded transaction files will not automatically be imported into your software. First, save the file. Then, import it through your software application. If you are not sure how to do this, check your software's help files.

  7. Q: What format should I use to download transactions?

    A: The format you should choose depends on the software you are using. For example, .QIF format should be chosen if you are using personal financial management software, such as Quicken® or Microsoft® Money. .CSV (comma-separated text) or .DAT (tab-separated text) should be chosen if you are using Microsoft® Excel or other spreadsheet or database programs. Check your software's help files to see which format will work best.

  8. Q: What are the descriptions for the fields on the Account Summary page?

    A: They are:
    • Current Account Balance: Current balance of account.
    • Available Credit: The unused portion of credit that falls within your credit limit, if any.
    • Cash Advance Credit Limit: The maximum amount of cash advance access assigned to your account.
    • Current Available for Cash: The unused portion of credit that falls within your credit limit that is available for taking cash advances, if any.
    • Total Credit Limit: The maximum amount of credit assigned to the account that can be used for purchases and cash advances.
    • Minimum Payment Due: The smallest amount you can pay on your account. This amount must be sent in by the Payment Due Date to avoid having additional fees charged to your account.
    • Payment Due Date: The date when Minimum Payment Dues must be received in order to avoid having a Late Fee assessed on your account.
    • Last Payment Amount: The dollar amount of the last payment you made to your account.
    • Past Due Amount: The current dollar amount delinquent on your account.
    • Last Payment Credited On: The date your last payment was received and posted to your account.
    • Recent Transactions: Transactions that have posted to your account after your last statement closing date but before the date and time shown on the top of the Account Summary page. These transactions will appear on your next statement.
    • Transaction Date: The date on which a transaction occurred.
    • Post Date: The date when the cash advance, purchase, or payment was processed.
    • Current Amount in Dispute: The total dollar amount of all transactions that are currently being disputed by the cardholder.
    • Current Number of Items in Dispute: The total number of transactions that are currently being disputed by the cardholder.


Statements:

  1. Q: What information is shown on the Statements page?

    A: When you select Statements from the Account Information menu, you will be presented with your most current monthly statement. The online statements will show you the same information that is on the monthly statement you receive in the mail. All transactions that posted during the statement cycle are shown sorted according to type (Payments and Credits, Purchases, Cash Advances, Other Charges and Interest Charges). If you have questions about your statement information, please contact Customer Service at 1-866-469-6464.

  2. Q: How can I view my previous statements?

    A: On the Statements page, a drop-down box showing Previous Statements is displayed on the screen. Select the statement closing date you wish to view from the drop down box. Please note that you will only be able to see 3 months worth of online statements.

  3. Q: What is Switch to Category View?

    A: All transactions are assigned a standard expense category (i.e. Auto Related, Travel, Clothing, etc.). Most financial management software can sort your transactions based on the expense category. When you select Switch to Category View, your transactions will be grouped by these categories. To switch back, please choose Switch to Normal View from the Statements page.

  4. Q: How can I find detailed information about my transactions?

    A: While viewing online statements, click on the Merchant or Purchase Description of the transaction you'd like more detail about. You will then be presented with additional merchant information, the transaction and post date, the transaction reference number, the assigned expense category, and the transaction amount. From this page, you can also dispute the transaction, change the assigned expense category and add or change the account memo.

  5. Q: How is my statement different than my Account Summary?

    A: Your Account Summary will show new account information that posted after your last statement closing date and before the date and time shown on the summary page. In Statements, you only see transactions for the specific statement cycle selected.

  6. Q: What are the field descriptions of the data available on my online statement?

    A: The field descriptions are:
    • Account Number: Your credit card number.
    • Billing Cycle Closing Date: The last day in the current billing cycle.
    • New Balance: Current balance of account.
    • Minimum Payment Due: The smallest amount you can pay on your account. This amount must be sent in by the Payment Due Date to avoid having additional fees charged to your account.
    • Payment Due Date: The date when Minimum Payment Dues must be received in order to avoid having a Late Fee assessed on your account.
    • Credit Limit: The maximum amount of credit assigned to the account that can be used for purchases and cash advances.
    • Available Credit: The unused portion of credit that falls within your credit limit, if any.
    • Transaction Date: The date on which a transaction occurred.
    • Post Date: The date when the cash advance, purchase, or payment was processed.
    • Reference Number: A unique number used to track each individual transaction.
    • Merchant or Purchase Description: Either a description of the transaction, such as Payment or Interest Charge, or the Merchant for which the transaction took place.
    • Amount: The dollar amount of a transaction.
    • Past Due Amount: The current dollar amount delinquent on your account.
    • Payment Due Date: The due date of the next payment that is required to be paid on your account.
    • New Balance: Your previous balance, minus payments and debit adjustments, plus new purchases, cash advances and finance charges for the Billing Cycle.
    • Cash Advance Credit Limit: The maximum amount of cash advance access assigned to your account.
    • Current Available for Cash: The unused portion of credit that falls within your credit limit that is available for taking cash advances, if any.
    • Over Limit Amount: The amount your account has exceeded its established credit limit.
    • Previous Balance: The previous month's account balance.
    • Purchases: The total dollar amount of purchases you have made during the Billing Cycle.
    • Cash Advances: The total dollar amount of cash advances you have made during the Billing Cycle.
    • Credits: The dollar amount of credit transactions posted to your account during the last Billing Cycle. Credits include fee reversals, merchant credits for returned merchandise, etc.
    • Payments: The dollar amount you have paid to your account during the last Billing Cycle.
    • Days in Billing Cycle: The number of days between the current statement and the last statement.
    • Average Daily Balance: An amount calculated by adding together all the daily balances during the relevant Billing Cycle and dividing that sum total by the number of days within that Billing Cycle.
    • Nominal Annual Percentage Rates: The annualized equivalent of the Daily Periodic Rate actually applied during the Billing Cycle, which may differ from the Annual Percentage Rate because it includes other fees charged to your account, such as cash advance fees or minimum Interest Charges.
    • Annual Percentage Rate: The interest rate on your account reflecting the total yearly cost of the interest, expressed as a percentage rate.
    • Daily Periodic Rate: Your annual interest rate expressed on a daily basis. It equals 1/365th of your annual percentage rate.
    • Interest Charge: The total dollar amount of interest charged to your account during the last Billing Cycle based on your Average Daily Balance.



Search Transactions:

  1. Q: How does Search Transactions work?

    A: Search Transactions uses criteria you select to search your account history and display transactions that match. You can search for transactions based on: transaction type (purchase/debit, credit, payment); merchant store description (using all or part of a merchant name); expense category (select the category from the drop-down box); transaction memo (using all or part of a memo you entered on the Transaction Detail page); amount of transaction (select equal to, less than, or greater than and enter a dollar amount.); and posted since (select a month and year to be used as a start date for your search.)

  2. Q: Can I select more than one search criteria?

    A: Yes, but remember that search criteria are combined. If you choose more than one, all of the criteria must be met in order for the transaction to be found and displayed.

    If you are getting too many transactions on your results page, try using more specific criteria to shorten your results. If you are not finding the transactions you want, start with a very general search and then add more specific criteria to narrow it down. Please remember that you can only search transactions for the online statements that are available. You can see which months are available to search by going to Statements.

  3. Q: What if I need more information about my search results?

    A: You can click on the Merchant or Purchase Description of any transaction on the results page to display more details about the transaction.

  4. Q: What are Saved Searches?

    A: When you display your search results, you can assign a unique name to the search criteria you used and select Save. The name you entered is displayed on the main Search Transactions page. To run the search again, just click on the name from the Search Transaction main page.

    When you save a search, you save only the search criteria - not the results. The next time you run that saved search, any additional transactions that meet your chosen criteria will also be displayed on the results page.

  5. Q: How does Search Transactions differ from Reports?

    A: Search Transactions displays a list of individual transactions that meet your criteria. A report displays a summary of transactions (in text or graph format) that fit the report criteria.

Expense Reports:

  1. Q: What kinds of reports are provided?

    A: MINI Card Center provides six reports:

    A Full Expense Report, the Top Ten Expense Categories, the Transactions by Expense Category report, the Transactions by Month report, the Top Ten Purchase Transactions report and the Top Ten Merchants report. Just select which report you'd like to see, choose the beginning and end date for which you'd like to see the information and select either Summary or Chart report format. The Summary will list detail, while Chart will show the information in a graphical chart format.

  2. Q: What are Saved Reports?

    A: When you display report results, you can enter a unique name for the report and select Save. This saves the report for future reference and displays the name on the main Reports page, allowing you to re-run the report at any time. You can delete any saved report by selecting the Delete link next to its name.

  3. Q: How do Reports differ from Search Transactions?

    A: Reports show summaries of account activity, while Search Transactions displays lists of individual transactions that meet your search criteria.

Online Bill Pay:

  1. Q: What is the Online Bill Pay service?

    A: The Online Bill Pay service enables you to view your Current Account Summary and schedule, view, edit and cancel one-time and recurring payments toward your credit card balance.

  2. Q: How does the Online Bill Pay service work?

    A: The Online Bill Pay service passes your online payment and bank information over a secured Internet connection to a secured server. After verification, your online payment information is sent electronically to your bank on the Payment Date you specify.

  3. Q: What must I do to use Online Bill Pay?

    A: Prior to scheduling your first online payment through the Online Bill Pay service, you will need to enroll in the service and agree to receive the Online Payment Terms and Conditions electronically and agree to basic payment Terms and Conditions.

    After you have enrolled in Online Bill Pay, you must set up one or more Payment Accounts from which your online payments will be paid.

  4. Q: Do I need to have a valid email address to use Online Bill Pay?

    A: Yes. A valid email address is required to use the Online Bill Pay service. Please make sure that your email address, as displayed on the top of each page, is correct. If it is not, please select the Update Your Email Address link next to the current email address listed at the top of each page.

  5. Q: Do I have to accept the Online Payment Terms and Conditions to use the Online Bill Pay service?

    A: Yes. Please read the Online Payment Terms and Conditions page carefully to understand the Terms and Conditions that apply to your use of the Online Bill Pay service. If you agree to the Terms and Conditions, select I ACCEPT to continue to enroll in the Online Bill Pay service.

  6. Q: What is a Payment Account?

    A: A Payment Account is the checking or savings account you will use to make online payments to your account. When you set up a Payment Account, you will need to know your checking or savings account number, the type of account (checking or savings) and your bank's routing/transit number. You will also be able to assign your Payment Account a nickname to easily reference that account. The information you provide will be securely stored and you will not have to re-enter your primary bank name, routing/transit number and bank account number every time you schedule a payment. You can also set up as many Payment Accounts as you'd like.

  7. Q: How do I make a One-Time Payment to my account?

    A: Select Make One-Time Payment from the Online Bill Pay screen. Then, from the drop down box, choose which Payment Account you want the payment to be made from. From there, you must choose the amount you want to pay to your account. You can choose to pay the Current Minimum Payment Due, the Current Balance or another amount as long as it is at least $15.00 and does not exceed your current account balance. Then, choose the date you would like to have the payment posted to your account and click Continue. You will be presented with an overview page, which enables you to review, edit, cancel or submit your payment and associated Payment Account information. Any time you submit a payment, please print the Thank You page for future reference.

    Please Note: You will not be able to have payments processed using the Online Bill Pay service more than once in any 24-hour period and you may not schedule an online payment to be processed more than 30 days in advance.

  8. Q: What are Recurring Payments?

    A: Recurring payments are when the amount, day and frequency that you pay your account remain the same each month. Recurring payments are processed each month until your requested stop date, if any.

  9. Q: How do I set up Recurring Payments?

    A: From the Online Bill Pay screen, choose Set Up Recurring Payments. Once there, choose the Payment Account you would like the payments to be made from and what payment amount you would like to set up (Minimum Payment Due on Statement or&nbsp;Last Statement Balance). All recurring payments will be posted on your Payment Due Date each month. If you wish, you can schedule a Stop Date for Recurring Payments. Then, click Continue. You will be presented with an overview page, which enables you to review, edit, cancel or submit your recurring payment and associated Payment Account information. Any time you schedule a recurring payment, please print the Thank You page for future reference.

  10. Q: Can I review my Payment History?

    A: Yes. Go to Pay My Bill and select Payment History. You will be presented with all payments that have been posted to your account.

  11. Q: Can I cancel scheduled payments?

    A: Yes. Under Pay My Bill, choose Pending Payments, you will be presented with pending payments that you scheduled from online service center, phone or our customer services. To cancel a scheduled payment, click the word Cancel next to the payment and you will be presented with a review screen. After review the information, click on the submit confirm to complete the cancellation.

  12. Q: Will I continue to receive my Account Statement in the mail if I enroll in the Online Bill Pay service and pay my account online?

    A: Yes. You will continue to receive your statements in the mail. The payments scheduled and processed through the Online Bill Pay service will be reflected on your statement just like any other transaction you make on your account.

  13. Q: Do I have to make all my payments online if I enroll in the Online Bill Pay service?

    A: No. You can make payments online, over the phone, or by sending in a check, cashier's check or money order through the mail. If you make your payment by mail, please remit the payment portion of your statement with your payment to: MINI Card Services, P.O. Box 660545, Dallas, TX 75266-0545. Please remember to allow 7-10 business days for processing.

  14. Q: What do you mean by Default Payment Account?

    A: The Default Payment Account is the first checking or savings account you entered and submitted through the Online Bill Pay service and it will be the default bank account for payments scheduled in the future unless you select a different account when making One-Time Payments or scheduling Recurring Payments.

  15. Q: How can I edit Payment Account Information?

    A: You can edit your Payment Account information by going to the Online Bill Pay, Manage Payment Information screen. You can select the Payment Account you'd like to change and click on Edit. Then, you can update or change information associated with that Payment Account. After you have made your required changes, click Save to complete the update. Payments scheduled after the primary bank account is edited will default to the updated Bank Information. However, for each scheduled payment, you are able to override the Payment Account details to another Payment Account if you choose.

  16. Q: How can I delete a Payment Account?

    A: You can remove an account by selecting that account and clicking on Remove. Then, confirm your choice to delete the Payment Account. Please note that all One-Time and Recurring Payments set up using that Payment Account will no longer occur after the Payment Account is deleted.

Email Alerts:

  1. Q: What is an Email Alert?

    A: When you set up an Email Alert, you will be reminded by email when an account or transaction event that you wanted to know about occurs. You can choose to receive as many alerts as you wish.

  2. Q: What kinds of Email Alerts can I set up?

    A: You can set up Email Alerts for both account and transaction events. Account alerts can help notify you when your credit limit has been reached, when new statement information is available, when your Payment Due Date is coming up, when your balance is within a certain amount, or when daily transactions exceed a specific amount. Transaction events let you know when a payment or credit has been posted to your account, or when a debit or charge exceeding a certain amount is posted to your account.

  3. Q: What kinds of Email Alerts are sent automatically?

    A: We will send you emails automatically when you enroll in the MINI Card Center or when you have changed any account information (email address, telephone numbers or street address).

  4. Q: May I opt out of automatic Email Alerts?

    A: You will not be able to opt out of automatic alerts but you may cancel Email Alerts you have set up manually.

  5. Q: How do I set up an Email Alert?

    A: Click on the check box next to the alert you want to set and enter any required information. Your current email address will be displayed. You can then update your address or add any additional addresses that you want to receive the alert. Click Submit to set the alert and add it to your list of Current Alerts.

  6. Q: Can I change the email address for my Email Alerts?

    A: Yes. The email address we have for you is automatically displayed on this page.If you want alerts to go to a different email address, enter the new address over the one displayed and click Submit.

    Please note when you change your email address for an alert, all of your previously set alerts will now be sent to the new address, and the email address we have on file for you will also be updated.

  7. Q: Can I set more than one Email Alert?

    A: Yes, just select Email Alerts from the main menu.

  8. Q: When will I receive the Email Alerts I have requested?

    A: You will be sent an account event Email Alert the first time the condition occurs. These Email Alerts will be automatically reset once the condition is valid again. For example, if you set an Email Alert to remind you that your total balance exceeds $500, you will get an alert the first time that happens. Once your balance drops below $500 due to payments or credits, this alert is automatically reset. A transaction event alert and a message alert are sent every time the condition you selected occurs.

  9. Q: How can I manage my Current Alert requests?

    A: You can delete any alert by selecting the Delete link next to the Date Set.


Report Lost or Stolen Card:

  1. Q: How do I report my card lost or stolen?

    A: To report your card lost or stolen, contact us immediately at 1-866-469-6464. You will need to provide information to the Customer Service Representative regarding the date and time the card was lost or stolen, the location at which your card was stolen and information regarding thelast transaction or purchase you made.

  2. Q: Can I report my card lost or stolen online?

    A: No. To ensure the information regarding your lost or stolen card is processed immediately, you must contact a Customer Service Representative as soon as possible. Customer Service representatives are available 24 hours a day, seven days a week to assist you.

Changing Account Information:

  1. Q: How do I change or update account information online?

    A: To change your account information, click on Change Account Information from the Account Services menu. Once there, you can add or update information on your mailing address, home, business and cell phone numbers, Email Address and Account Nickname.

    Once you have changed any necessary information, click Continue to complete the process. Once the information is processed on our system, you will receive an automatic email.

Passwords:

  1. Q: Can I change my Password?

    A: Yes. To change your password, Log In to the MINI Card Center and select Change Password from the Customer Assistance menu. Type in your new password in the top box and then again in the lower box to confirm. Remember - Passwords must be between eight (8) and twenty (20) characters long and must contain at least one letter and one number. Passwords cannot contain spaces or special characters. After you have entered your password twice, click Submit to complete the process.

  2. Q: How often can I change my Password?

    A: As often as you'd like.

  3. Q: What if I forget my Password?

    A: If you forget your Password, please click on Forgot Your Password? from the Log In page. To ensure account security, you will be required to enter your account number. You will then have to enter your SSN, Expiration Date and CVC/CVV Number from the back of your credit card in order for us to re-validate you. Once entered, you must choose a new password.

Enroll an Additional Card:

  1. Q: Can I enroll more than one account in the MINI Card Center?

    A: Yes. You can enroll as many MINI credit card accounts in the MINI Card Center as you wish.

  2. Q: How do I enroll an additional Account in the MINI Card Center?

    A: To enroll an additional account, click on Enroll an Additional Account from the Customer Assistance menu. Once there, you will need to provide your account number and click on Next. You will then need to provide your first, middle initial and last name (as they appear on your card), social security number, expiration date, mother's maiden name, and the CVV number located on the back of your card. Once you have entered this information, click Enroll to complete the process.

    Once you have more than one account enrolled in the MINI Card Center, you will be required to select which account you want to view after you Log In.

Un-enrolling:

  1. Q: Can I Un-enroll from the MINI Card Center?

    A: Yes. You can un-enroll from the MINI Card Center by clicking on Un-enroll from the Customer Assistance menu and selecting Continue. This will un-enroll all accounts currently enrolled in the MINI Card Center and will cancel any One-Time or Recurring Payments you have set up.

  2. Q: If I Un-enroll all of my accounts, can I re-enroll in the MINI Card Center at a later time?

    A: Yes. You can re-enroll using the same process that you used originally.

Disabling Online Access:

  1. Q: Can I disable online access to one or more accounts set up to use the MINI Card Center?

    A: Yes. If you close an account or no longer wish to have online access to an account, you can disable online access for that account by clicking on Disable Online Access from the Customer Assistance Menu. Once there, select the account you wish to disable and click Continue. Confirm your request to disable access to the account by clicking OK on the pop-up box.

  2. Q: Can I re-enroll an account once I have disabled online access?

    A: Yes. To regain online access to an account, re-enroll that account in the MINI Card Center.